Privacy Policy

Last Updated: 17-Dec-2025

This Privacy Policy explains how TaxiMarket (“TaxiMarket”, “we”, “us”, “our”) collects, uses, stores, shares, and protects your information when you use our website, mobile application, and any other products or services that link to this policy (collectively, the “Platform” or“Services”).

Taxi Market is committed to protecting your privacy. If we ask you to provide certain information by which you can be identified when using the Platform, you can be assured that it will only be used in accordance with this Privacy Policy.

We may update this Privacy Policy from time to time by publishing a revised version on this page. You should review this page periodically to ensure that you are aware of any changes.

1. Information We Collect

We may collect the following categories of information when you access or use the Platform:

1.1 Information You Provide to Us

When you register or use the Platform, you may provide:

  • Name, phone number, email address
  • Business name, designation / role, address and other contact details
  • Login name and password or other authentication credentials
  • Government identification numbers or documents where required by law or for verification (for example, driver licence, vehicle registration, GST details, PAN, etc.)
  • Profile photo or logo
  • Communication content you send through the Platform (messages, queries, support requests, feedback, ratings, etc.)

For taxi drivers / fleet owners / vehicle operators, we may additionally collect:

  • Vehicle and insurance information
  • Driving licence and related regulatory documents
  • Bank account or payment information you choose to provide for payouts (if applicable)

1.2 Location Information

Depending on your device settings and use of the Platform, we may collect location-related information such as:

  • Approximate or precise location data (e.g., via GPS, IP address, Wi-Fi, or cell tower information)
  • Location related to a posted requirement or listing (for example, route or city data)

You can control certain location permissions through your device settings, but some Platform features may not work correctly without this information.

1.3 Usage, Log, and Device Information

When you interact with the Platform, we may automatically collect:

  • IP address, device identifiers, operating system, browser type
  • Access dates and times
  • Pages, screens, or features viewed, and actions taken on the Platform
  • App or site crashes and performance data
  • The website, application, or service you were using before accessing the Platform

1.4 Transaction and Interaction Information

In the context of collaboration between travel agents and taxi drivers, we may collect:

  • Information related to bookings or requirements posted/accepted on the Platform (e.g., route details, trip date/time window, indicative pricing or fares if entered, number of vehicles requested, etc.)
  • Communication and interaction data between users on or through the Platform (messages or calls initiated through integrated communication tools, where applicable)
  • Feedback, ratings, or reviews given by users about each other or about the Platform

1.5 Other Information

We may also collect:

  • Information you provide in response to surveys, research, or promotional campaigns
  • Information you permit us to access from third-party services, subject to their terms (e.g., when you choose to sign in using a third-party login, or integrate with external tools)

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To operate and provide the Platform
    • Creating and managing your account
    • Enabling travel agents and taxi drivers to discover, connect, and collaborate
    • Displaying listings, profiles, and other content as part of the service
  • To improve safety, security, and integrity
    • Verifying identity or eligibility where required
    • Detecting, preventing, and investigating fraud, misuse, or suspicious activity
    • Enforcing our Terms of Use and other policies
  • To provide customer support
    • Responding to your queries, feedback, and support requests
    • Resolving technical or account-related issues
  • For research and development
    • Analyzing usage patterns and performance
    • Developing new features, enhancing existing services, and improving user experience
  • To enable communications
    • Sending transactional messages, notifications, and alerts related to your account or activity on the Platform
    • Facilitating communications between travel agents and taxi drivers where the Platform provides such tools
  • For marketing and promotions (where permitted by law)
    • Informing you about new features, offers, or services that may be relevant to your business
    • Conducting surveys, contests, or promotional campaigns, subject to your preferences
  • For legal and compliance purposes
    • Complying with legal obligations and regulatory requirements
    • Responding to lawful requests from government or law enforcement authorities
    • Protecting our rights, users, and the Platform

We do not sell your personal information to third parties for their own direct marketing purposes.

3. Cookies and Similar Technologies

We may use cookies and similar technologies (such as web beacons, pixels, or SDKs) on our website and application. These technologies help us:

  • Authenticate users and maintain sessions
  • Remember your preferences and settings
  • Understand how the Platform is used and which content is popular
  • Measure the effectiveness of our marketing and communications
  • Analyze traffic, trends, and usage patterns

We may also allow third-party service providers (for example, analytics and advertising partners) to use cookies or similar technologies to provide audience measurement, analytics, or to serve advertisements on our behalf across the internet.

You can control cookies through your browser settings; however, disabling cookies may affect some functionalities of the Platform.

4. Sharing of Your Information

We may share your information in the following circumstances:

4.1 With Other Users of the Platform

To facilitate collaboration and transparency on the Platform, certain information may be visible to other users, such as:

  • Your name or business name
  • Contact details you choose to share (e.g., phone number or email for coordination)
  • Profile details and ratings/feedback relevant to collaboration

You should only share information that you are comfortable disclosing to other users in a business context.

4.2 With Service Providers

We may share information with trusted third-party service providers who assist us in operating the Platform and delivering our services, such as:

  • Hosting and cloud infrastructure providers
  • Analytics and monitoring services
  • Communication and notification services (email, SMS, push notifications, etc.)
  • Payment or billing processors (where applicable)
  • Customer support tools

These service providers are permitted to use your information only as necessary to provide services to us and are subject to appropriate confidentiality and security obligations.

4.3 For Legal, Compliance, and Protection

We may disclose information:

  • If required by law, regulation, legal process, or government request
  • To enforce our Terms of Use or other agreements
  • To protect the rights, property, or safety of Taxi Market, our users, or the public
  • In connection with investigating or preventing fraud, security issues, or technical problems

4.4 Business Transfers

In the event of a merger, acquisition, reorganisation, sale of assets, or similar transaction involving TaxiMarket, your information may be transferred as part of that transaction. We will take reasonable steps to ensure that your information continues to be treated in accordance with this Privacy Policy.

5. Links to Other Websites

The Platform may contain links to third-party websites or services that are not controlled or operated by TaxiMarket. Once you leave our Platform using such links, we do not have any control over those external websites.

We are not responsible for the protection and privacy of any information you provide while visiting such sites, and such sites are not governed by this Privacy Policy. You should review the privacy policy of each website you visit.

6. Data Security and Retention

We are committed to ensuring that your information is secure. We implement reasonable technical and organizational measures designed to protect your information from unauthorised access, modification, disclosure, or destruction.

While we strive to protect your data, no system is completely secure. You are also responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

We retain your information for as long as:

  • your account remains active;
  • it is reasonably necessary to provide the Services;
  • it is required to comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights and Choices

Subject to applicable law, you may have certain rights regarding your information, including the right to:

  • Access the personal information we hold about you
  • Request correction or updating of inaccurate or incomplete information
  • Withdraw consent for certain processing (where processing is based on consent)
  • Request deletion of your account and associated data, subject to retention obligations

We may ask you to verify your identity before acting on such requests.

8. User Account Deletion

You may request deletion of your account and associated personal data by contacting us atsupport@taximarket.in

Please note:

  • If there are open or ongoing transactions or disputes associated with your account, we may need to retain certain data until those are resolved.
  • After closure of all open transactions, your account and associated personal data will be deleted or anonymised within a reasonable period, subject to legal retention requirements.
  • Transactional or system records (such as logs, booking identifiers, or billing records) may be retained for audit, legal, or regulatory purposes. Where retained, we will endeavour tomask or de-identify your personal information so you are no longer directly identifiable.

9. Disclaimer

Every effort has been made to ensure that information provided on the Platform is correct and up to date. However, TaxiMarket does not provide any warranty as to the completeness or accuracy of such information and, subject to applicable law, does not accept any liability for damages of any kind resulting from access to or use of the Platform and its contents.

All content on the Platform is protected by copyright and other intellectual property rights. No images, text, or other content may be distributed or reproduced without prior written approval from TaxiMarket.

10. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or our handling of your information, you may contact us at:

  • TaxiMarket
  • CB Growth Private Limited
  • UG06, India Accelerator, Metropolis Mall, M.G. Road, Gurugram, Haryana - 122002
  • Email: support@taximarket.in